Refund policy
Custom-Made Products: Final Sale Custom patches, enamel pins, magnets and luggage tags are made to your approved design, so all sales are final. Patch&Bagel does not accept returns, exchanges or refunds on custom-made products for change of mind.
Ready-Made Stock Items: 14-Day Returns Ready-made stock items, such as bags, apparel and accessories, can be returned within 14 days of receipt, for damage or for change of mind.
- Change of mind: the customer pays the return postage. Items must be returned in their original condition.
- Damaged or wrong item: Patch&Bagel pays the return postage and will replace or refund the item.
To start a return, email jessica@patchandbagel.com with your order number before sending anything back, and we will reply with the return address.
Damages and Issues Please inspect your order upon reception and contact us immediately at jessica@patchandbagel.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Questions If you have any questions or concerns about your specific item or order, feel free to reach out to us anytime at jessica@patchandbagel.com.